The Boop! Guarantee
We care about the health and well-being of pets and want to give pet care providers the confidence to act quickly in an emergency. Up to $25,000 in vet care.
Every booking made on Rover is backed by the Rover Guarantee, which includes up to $25,000 in vet care for eligible claims.
Who is the Boop! Guarantee for? It's for pets!
The Rover Guarantee is a reimbursement program primarily intended to protect pets. In certain circumstances, it can also cover vet care for a pet care provider’s pets or damage to a pet owner’s property.
What to expect
Rover will reimburse costs after the first $250
Care is covered for up to 30 days.
The Rover Guarantee covers
Up to $25,000 in vet care reimbursement for eligible claims related to injury to either the pet owner's or sitter’s pets.
Property damage to the pet owner’s home is caused by a sitter, dog walker, or groomer.
Certain out-of-pocket medical costs for 3rd party injuries (e.g. someone other than the pet owner, sitter, dog walker, or groomer).
The Rover Guarantee doesn’t cover
Damages to the sitter’s property or home.
Injury to sitters, dog walkers, and groomers.
Injuries to family members or roommates.
Vet care costs beyond 30 days.
Anything pre-existing or preventable — such as fleas and ticks.
In order to be eligible, injuries or damages must result from the care provided during a service booked and paid through Rover. In general, the Guarantee reimburses costs in the event the responsible party is unwilling or unable to pay.
Call 888-727-1140 or email email@example.com and notify our 24/7 Trust & Safety team of the incident if you have not already. We can’t help if we don’t know what has happened!
In many cases, we can help you take immediate steps to mitigate the injury or damage caused by an incident, such as connecting you with a board-certified veterinarian by phone or providing resources to help locate a lost dog. For this reason, we ask both pet care providers and pet owners to notify us as soon as possible after an incident occurs—and in any event, no later than 48 hours after the booking has ended.
Contact the other party
Contact the other party through your Rover inbox to see if you can find a resolution together. We know from experience that issues are often best resolved by simply reaching out to the other person. It’s important to communicate through your Rover inbox so there is a record of the conversation. If you're unable to come to an agreement, absolutely let us know.
Work with your insurance provider
If you have insurance that may cover some or all costs arising from an injury or damage otherwise falling under the Rover Guarantee, such as pet or homeowner’s insurance, you should file a claim under that policy before seeking reimbursement from Rover. In such a case the Rover Guarantee may be leveraged to meet deductibles or cover costs that fall outside your policy.